A satisfied client is the best kind of feedback we can get. For this reason, client value, client experience and client success guide everything we do. We want to be your preferred partner who knows where you are now, where you want to go, and can help you envision future possibilities.
Our aim is to provide added value to the client and create outstanding client experiences. To be able to do that, we listen to the client closely at every step.
We carry out client surveys and collect feedback on our work on a regular basis to help us develop our operations further. Our client satisfaction survey in 2020 shows that our strengths include competence, added value from our services to our clients’ business goals as well as high quality, reliability and flexibility.
Our clients gave our activities an overall rating of 4.5 (scale from 1 to 5), and almost 60% of them gave us the highest possible rating. This is an excellent result of which we are very appreciative and proud.
Our NPS score of 67 is excellent
We are particularly grateful that our clients would also be happy to recommend our services to other pharma industry companies. The Net Promoter Score (NPS) shows that our promoter index is 67. This is an incredibly good result in terms of the comparison data (NPS 50 or higher are defined as excellent). NPS indicates how likely a client is to recommend a company’s services to others and gives thus important information on our client satisfaction.