Get professional medical information services for your pharmaceutical products from DRA. Our highly trained experts can accurately handle all customer contacts in Finland for you in a timely and customer-oriented manner.
Our medical information services for pharmaceuticals include:
- Available during office hours
- Set-up and maintenance of customer-specific phone numbers in Finland
- Medical information enquiry management
- Timely, accurate and consistent responses
- Adverse events and complaints intake, reconciliation and reporting
- Translating enquiries into English
Dealing with customer complaints and queries can be time consuming, let DRA’s experts take care of it for you. In addition to pharmaceuticals, we also provide medical information services for health technology and cosmetic products.
At DRA, highly trained personnel, all with a pharmaceutical education, provide you with full medical information services for the Finnish market. We provide these services in Finland during office hours so that your customers can easily request information and instructions about your pharmaceutical products, make complaints and report adverse reactions. DRA’s experts ensure high-quality data processing and customer service.
Biological medicines: how does their manufacturing process differ from traditional medicines?
The differences in the manufacturing process and the nature of the active substance itself mean that biologicals differ from traditional medicines in many ways.
EU Council to postpone the MDR deadlines
The commission’s plan would not automatically apply an extended transitional period for all the medical devices, but the extension would be allowed on the condition that it is critical for the safety of the patients.